HypeBox is committed to protecting the health and safety of our employees, customers and communities.

Your health and the health of our employees are our priorities. More than anything, we want you to feel safe and comfortable when you’re shopping with us. We’re making updates to the way we serve you to create a shopping environment that’s safe for everyone. We appreciate your understanding as we work to do so.

Shipping & Pickup


Can I still shop online?

Yes! GetHypeBox.com is available and ready to help you find what you need during this time. As always, we offer free shipping for domestic subscribers.

Why is my shipment delayed?

We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We’ll send an email to you as items in your order ship, or if there are updates on the status of your order.

Where’s my order? Why isn’t there a tracking number yet?

We appreciate your patience. We are working to get orders out to you as quickly as possible.
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We’ll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order. You can also contact us for your order status to get the latest shipping and tracking info.

Can I delay my shipment?

Once your HypeBox order is placed, we start working on it right away. If for any reason you would like to delay or hold the shipment of your HypeBox you can contact us to schedule it.

Health and Safety.


What is HypeBox doing to help employees?

During this time of great uncertainty, we’re making decisions to best position HypeBox for our employees, customers and communities. We’re providing them with benefits through June, along with other resources they may need.

Are fulfillment and distribution centers still open?

Our distribution and fulfillment centers, as well as small teams of fulfillment, remain open where permitted by local governments. This enables us to continue serving customers online. We appreciate their commitment to serving customers and are grateful for their dedication. We’re continuing to pay close attention to all local regulations and will take steps to remain in alignment with those, including closing facilities where needed.

What is being done to protect fulfillment and distribution center employees and those fulfilling orders?

The health of our employees is a priority, and we take seriously the responsibility we have to create a safe work environment. We’ve put additional precautions in place, including additional cleaning, adjustments to allow for social distancing between employees and resources to help them stay healthy. If employees feel unwell, we are directing them to stay home and have implemented quarantining where appropriate. Given these steps, and guidance provided by local and national health experts, we feel confident our facilities continue to be safe workplaces for our people.

What is HypeBox doing to respond to COVID-19?

To help do our part to slow the spread, we’ve directed many employees to work from home if they’re able and have paused most business travel. We’re implementing increased cleaning and reminding our employees how to stay healthy. Where needed, we’re directing employees to quarantine.