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Can I pick what comes in my HypeBox?

While we can’t guarantee that we will be able to accommodate each request, we take into consideration what you would like to receive based on your style or brands you like.

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Can I cancel my subscription?

Definitely! In order to provide the best overall customer service possible, we allow customers to  pause or cancel their subscriptions at any time. You can pause or freeze your account for a month or two and then pick up where you left off

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When can I expect to receive my monthly package?

Packages are usually shipped within 7-10 days after the charge date. Depending on where you are located, packages can arrive between 2-5 days of the shipping date.

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What is the exchange policy?

You can exchange items due to size-related issues within 30 days of receiving them. Please email: contact@gethypebox.com and our team will provide you with a Size Exchange Request Form. All items must be received in unworn condition, with no stains, tears, or visible signs of use or they will not be accepted.

Customers located outside of the United States are responsible for shipping charges incurred when sending the item for exchange back to our warehouse. We will cover the shipping on the way back to you.

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What is the return policy?

Unfortunately, HypeBox returns are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.

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What is the refund policy?

Unfortunately, we do not allow refunds. If you believe you have been billed erroneously, please contact us at billing@gethypebox.com.

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Am I able to cancel my order?

Unfortunately, we cannot cancel an order or shipment once it has been processed. However, you can always pause or cancel your subscription before the 10th of each month to avoid any charges.

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How can I track my order?

Once your package has shipped, you will receive an email with a tracking number.

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How much are shipping costs?

Shipping is free for all members within the United States. There is a $7 surcharge for shipping to Members in Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible for.

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The HypeBox Subscription is month to month so there is no additional commitment after the first month. However, the longer you are a loyal customer the more benefits, discounts and rewards you can get. Including – free HypeBoxes, Gift Cards, Giveaways and more

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